24/7 technical support
We're Here to Help.
Real engineers on tickets around the clock, plus phone and WhatsApp for sales and quick questions.
How to Get Help
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Support ticket
The fastest way to reach an engineer about a server, an outage or a technical question.
Answered 24/7
Open a ticket -
Knowledgebase
Step-by-step guides for common tasks — connecting to your server, DNS, control panels and more.
Browse guides -
Phone & WhatsApp
+91 88003 34921
Sales: 10:00 AM – 10:00 PM IST
WhatsApp us -
Client area
Invoices, renewals, upgrades, cancellations and your ticket history.
Log in
Support Hours
| Channel | Sales | Technical |
|---|---|---|
| Support ticket | 10:00 AM – 10:00 PM IST | 24/7 |
| Phone / WhatsApp | 10:00 AM – 10:00 PM IST | Please open a ticket |
What Your Plan Covers
Support depends on whether your service is managed or unmanaged. You keep root or Administrator access either way.
| Plan | What our team looks after | What stays with you |
|---|---|---|
| Managed Linux VPS | OS updates and patches, control panel, firewall, server-level problems | Your sites, code and content |
| Unmanaged Linux VPS | Network, hardware and the virtualisation platform | Everything inside the server — OS, software, security, backups |
| Windows VPS | Windows updates, security and troubleshooting | Your applications and data |
| Cloud servers | OS, monitoring, security patching and troubleshooting | Your application, databases and deployments |
| Dedicated servers | Build, RAID, patching, hardware monitoring and replacement, rack work | Your applications and data |
Get a Faster Answer
Include these in your ticket and our engineers can start work straight away.
- The service or server the issue is on (hostname or IP)
- What you expected to happen, and what happened instead
- When it started, and anything that changed around then
- Exact error messages or screenshots
- Steps to reproduce it, if you can
- How urgent it is — is a live site or app down?
Never send passwords in a ticket message unless an engineer asks for them, and change them once the work is done.
Support FAQs
How do I get technical help?
Open a support ticket from the client area. Tickets reach our engineers around the clock and keep a full record of the conversation.
Can I call for technical support?
Phone and WhatsApp are for sales and quick questions during sales hours (10:00 AM – 10:00 PM IST). For technical issues, please open a ticket so an engineer can look at your server.
I have an unmanaged VPS — what will you help with?
We look after the network, the hardware and the virtualisation platform. Problems inside your operating system or software are yours to manage, though we will point you in the right direction where we can.
Are backups part of support?
Backups are an optional paid add-on. Unless you have one, please keep your own copies of your data — we cannot guarantee recovery of data without a backup.
How do I report abuse, spam or a security issue?
Open a ticket with the IP address or domain involved, the time it happened and any evidence such as log lines or email headers. We investigate every report.
How do I change or cancel a service?
Log in to the client area to upgrade a service or request cancellation, or open a billing ticket and our team will help.
Something not working?
Open a ticket and an engineer will pick it up.